CANCELLATION/NO SHOW POLICY
The date of cancellation will be the date we have your final notification.
If you cancel our contract any time to 45 days prior to your departure: No charge
If you cancel our contract 44 to 30 days prior to your departure: you will have to pay 50% of total tour cost
If you cancel our contract 29 to 0 (zero) days prior to your departure: you will have to pay 100% of total tour cost
TERMS AND CONDITIONS
Passport, sun block, sunglasses & hat, insect repellent, small VND notes for buying drinks. Please note that you are responsible for your personal belongings, we are not responsible for any loss or damage happening during the tour with us.
Tips are compulsory 3$ per person per day, please pay this to the guide directly.
The private transfer on tours for your own group and not shared with others, but is limited to predetermined routes and adhering to specified time slots as agreed upon in the itinerary. This means that although you will have a private transfer, you won't have the freedom to deviate from the planned routes or make unscheduled stops. Instead, you will need to follow the designated itinerary and adhere to the agreed-upon schedule, otherwise surcharge will be applied.
Airport transfer time: Due to the traffic situation, we will need 2.5 hours for domestic flight and 3.5 hours for the international one.
If you have any allergies, special requests or if you are on a special diet please let us know well beforehand, we can not cancel / amend the booking within a day.
There is no refund or exchange that can be made for unused services not utilized by your tour member or due to your late arrival without proper notice well in advance.
Check-in time of hotel is normally after 14:00 and check out time before 12:00 pm Notes: Hotel/cruise can be changed to a similar standard, depending on the availability
If your flight is delayed or changed, please PHONE your travel consultant in charge of your booking (mobile phone) as soon as you have this news from the airlines so that we can adjust the pickup as well as other services accordingly. If you inform us late and we can not change the services for you, you will have to pay for all the extra services such as the extra pick up.
Should you wish to change the site to visit or other activities, please inform us a day before. Please kindly note that changes can be yes or no, depending on lots of factors. And if yes, extra charges can be applied to changes (extra time, extra activities, different services), e.g tour guide and driver working more than the confirmed hours or we have to use different transfers or different routes.
We suggest you to leave on time everyday so that it won't affect to the sites to see and other activities afterward, if you leave later than the written time; you will certainly have a shorter visiting time., you will have to cut some of the sightseeing places., you may have to pay extra.
Please note that we will stick to the agreed time written above, any changes to the departure times or finishing times must be informed to us the day before departure and we will confirm if these changes are possible.
Single Supplement: a surcharge added to the cost per person when one wants to have her/his own room.
Tipping Policy: $US 3/pax/day (Mandatory
